Leading Hotel Company Secures 11 of Top 20 Awards Supporting Exceptional Performance
SPRINGFIELD, Mo. – March 16, 2010 – John Q. Hammons Hotels & Resorts today announced the company continued its track record for having the #1 rated Embassy Suites Hotel in the world. Three hotels owned by living hotel legend Mr. John Q. Hammons and managed by Springfield, Mo.-based John Q. Hammons Hotels & Resorts secured “Connie” Awards for being the top performing hotels among the 2009 Embassy Suites Hotels brand set. Overall, John Q. Hammons Hotels & Resorts’ properties were recognized as 11 of the top 20 performers among Embassy Suites worldwide. John Q. Hammons Hotels & Resorts is the nation’s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites (www.jqhhotels.com).
John Q. Hammons Hotels & Resorts’ outstanding performing hotels are among the prestigious top 10 percent of Embassy Suites Hotels’ (www.embassysuites.com) brand portfolio of more than 200 upscale, all-suite hotels throughout the United States, Canada, Latin America and the Caribbean. The results are based on quality assurance audits measuring cleanliness, condition and brand standards, as well as customer scores rating staff service and the quality of the hotel’s physical accommodations. Each honored hotel will receive a trophy, monetary prize and recognition during an upcoming on-property ceremony.
“Exceptional guest service will never go out of style, and it’s a way of life at every John Q. Hammons hotel,” said Mr. Hammons, founder, chairman and chief executive officer of John Q. Hammons Hotels & Resorts. “We regularly gauge guest feedback and try to understand guests’ wants and needs down to the smallest detail. But we don’t stop with listening. We take action, and guests appear to notice.”
Top Three Line-up: Connie Awards
Touting top honors, John Q. Hammons Hotels & Resorts’ Embassy Suites Omaha – La Vista / Hotel & Conference Center in Nebraska received the #1 rating and the coveted Connie Award, named for Hilton Hotels’ founder Conrad Hilton. Tony Moody serves as general manager of the 257-suite property, which opened in July 2008 and is connected to the La Vista Conference Center, representing 100,000 gross square feet of meeting space. Also receiving Connie Awards were John Q. Hammons Hotels & Resorts’ Embassy Suites Murfreesboro – Hotel & Conference Center in Tennessee and Embassy Suites Norman – Hotel & Conference Center in Oklahoma, ranked #2 and #3 respectively.
Overall Top Performers
The prestigious Embassy Suites Hotels Awards were presented to 20 properties in the hotel brand’s system. In addition to the top three Connie Award winners, eight John Q. Hammons Hotels & Resorts properties were recognized and ranked among the best of the best. The complete ranking of John Q. Hammons Hotels & Resorts’ top performers follows:
• #1 Embassy Suites Omaha – La Vista / Hotel & Conference Center in Nebraska
• #2 Embassy Suites Murfreesboro – Hotel & Conference Center in Tennessee
• #3 Embassy Suites Norman – Hotel & Conference Center in Oklahoma
• #4 Embassy Suites East Peoria – Hotel & Riverfront Conference Center in Illinois
• #6 Embassy Suites San Marcos – Hotel, Spa & Conference Center in Texas
• #8 Embassy Suites Charlotte – Concord/Golf Resort, Spa & Conference Center in North Carolina
• #10 Embassy Suites St. Louis – St. Charles/Hotel & Spa in Missouri
• #13 Embassy Suites Hot Springs Hotel & Spa in Arkansas
• #14 Embassy Suites Albuquerque – Hotel & Spa in New Mexico
• #16 Embassy Suites Huntsville – Hotel & Spa in Alabama
• #17 Embassy Suites Northwest Arkansas Hotel, Spa & Convention Center in Arkansas
Embassy Suites properties operated by John Q. Hammons Hotels & Resorts feature a variety of amenities for both business and leisure travelers. Select hotels also feature a full-service spa. For more information about John Q. Hammons Hotels & Resorts’ Embassy Suites properties, please call 1-800-EMBASSY or visit www.jqhhotels.com.
About Embassy Suites Hotels; Hilton Hotels Corporation
Founded in 1984, Embassy Suites Hotels defines the upscale, all-suite segment and today has 205 hotels, with an additional 45 in the pipeline. With spacious two-room suites, engaging team members and an inviting atrium environment, guests are allowed to put their feet up and feel right at home. To learn more, visit www.embassysuites.com.
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than 90 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,500 hotels in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. The company also manages the world-class guest reward program Hilton HHonors. For more information about the company, please visitwww.hiltonworldwide.com.
About John Q. Hammons Hotels & Resorts
Springfield, Mo.-based John Q. Hammons Hotels & Resorts is the nation’s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites, including: Embassy Suites Hotels, Renaissance, Marriott, Radisson, Residence Inn, Homewood Suites by Hilton, Holiday Inn and Courtyard by Marriott brands. With approximately 80 hotels strategically located near demand generators, such as state capitals, universities, airports, corporate headquarters or office parks in secondary and tertiary markets, John Q. Hammons Hotels & Resorts’ properties are dominant in their markets. Over the course of his impressive 52-year career in the hotel business, Mr. John Q. Hammons has developed 210 hotels. For more information about John Q. Hammons Hotels & Resorts, please visit the company’s Web site at www.jqhhotels.com.
