John Q. Hammons Hotels & Resorts Wins One Third Of Embassy Suites Hotels’ Performance Awards
Leading Hotel Company Receives Inaugural Director of Front Office of the Year Award
Springfield, Mo. – May 22, 2013 – John Q. Hammons Hotels & Resorts today announced the company’s distinction of securing 15, or one third, of Embassy Suites Hotels’ top recognitions. The Springfield, Mo.-based company’s 263-suite Embassy Suites– Loveland Hotel, Spa & Conference Center in Colorado received the coveted Connie Award for being one of the top three performing hotels among the 2012 Embassy Suites Hotelsbrand set. Paige Lawrence of the company’s 308-suite Embassy Suites Charlotte – Concord/Golf Resort & Spa in North Carolina was named recipient of the inaugural Embassy Suites Director of Front Office of the Year Award. Overall, eight John Q. Hammons Hotels & Resorts properties in seven states were recognized as being among the top 10 percent performing Embassy Suites. John Q. Hammons Hotels & Resorts is the largest private, independent owner and manager of hotels in the United States.
Overall Top Performers
In addition to the Connie Award winner, named for Hilton Hotels’ founder Conrad Hilton, seven of John Q. Hammons Hotels & Resorts’ properties were recognized and ranked among the best of the best of more than 200 upscale, all-suite Embassy Suites Hotels across the Americas. The complete ranking of John Q. Hammons Hotels & Resorts’ top performers follows:
· #2 Embassy Suites– Loveland Hotel, Spa & Conference Center in Colorado – CONNIE AWARD
· #4 Embassy Suites Nashville SE Murfreesboro – Hotel & Conference Center in Tennessee
· #11 Embassy Suites Charlotte – Concord/Golf Resort & Spa in North Carolina
· #13 Embassy Suites St. Louis – St. Charles / Hotel & Spa in Missouri
· #14 Embassy Suites Norman – Hotel & Conference Center in Oklahoma
· #17 Embassy Suites Omaha – La Vista / Hotel & Conference Center in Nebraska
· #19 Embassy Suites Lincoln in Nebraska
· #21 Embassy Suites Northwest Arkansas Hotel, Spa & Convention Center in Arkansas
The outstanding performance results are based on quality assurance audits measuring cleanliness, condition and adherence to brand standards, and guest satisfaction scores.
Five of John Q. Hammons’ properties were recognized by the Embassy Suites brand with major awards for stellar performance in a range of categories spanning RevPAR, problem resolution and community difference:
· Embassy Suites Charlotte – Concord/Golf Resort & Spa in North Carolina: Inaugural Director of Front Office of the Year
AND Sustainability Recognition Award
· Embassy Suites Lincoln in Nebraska: Highest RevPAR Index Growth – Urban Hotel
AND Make a Difference Endowment Recipient Winner
· Embassy Suites Greenville Golf Resort & Conference Center in South Carolina: Highest RevPAR Index Growth – Resort Hotel
· Embassy Suites Raleigh – Durham/Research Triangle in North Carolina: SALT Award – Highest Problem Resolution Rate
· Embassy Suites Omaha – La Vista / Hotel & Conference Center in Nebraska: Make a Difference Endowment Recipient Winner
“I’m continually grateful for an exceptional talent base,” said Jacquie Dowdy, CEO of John Q. Hammons Hotels & Resorts. “Our employees’ dedication to John Q. Hammons’ legacy of excellence shines through each guest experience. The various honors awarded to our hotels by the Embassy Suites brand recognize this high level of commitment to guest service, operations and community.”
Embassy Suites properties operated by John Q. Hammons Hotels & Resorts feature a variety of amenities for both business and leisure travelers. Select hotels also feature a full-service spa. For more information about John Q. Hammons Hotels & Resorts’ Embassy Suites properties, please call 1-800-EMBASSY or visit www.jqhhotels.com.
About Embassy Suites Hotels
Embassy Suites Hotels, one of Hilton Worldwide’s 10 market-leading brands, gives guests more during every stay. The full-service, upscale brand offers spacious two-room suites, free cooked-to-order breakfast and nightly Complimentary Evening Receptions with appetizers and beverages. Both leisure and business travelers looking for an approachable, upscale experience feel right at home in the brand’s inviting atrium environment. Embassy Suites Hotels has more than 210 properties across the Americas and nearly 35 more in the pipeline. For more information, visit embassysuites.com, and connect with Embassy Suites at embassysuitesmediacenter.com, facebook.com/embassysuiteshotels and twitter.com/EmbassySuites.
About Hilton Worldwide
Visit www.hiltonworldwide.com for more information about Hilton Worldwide.
About John Q. Hammons Hotels & Resorts
Springfield, Mo.-based John Q. Hammons Hotels & Resorts is the largest private, independent owner and manager of hotels in the United States, representing brands such as: Marriott, Hilton, Embassy Suites Hotels, Sheraton, IHG, Chateau on the Lake Resort / Spa & Convention Center, and Plaza Hotels Collection. With a portfolio of 78 hotels representing nearly 19,000 guest rooms/suites in 24 states, John Q. Hammons Hotels & Resorts’ properties are dominant in their markets. Founded on the extraordinary vision of John Q. Hammons and built on his legacy of excellence spanning more than 50 years, John Q. Hammons Hotels & Resorts has become one of the most recognized and award-winning companies in the hospitality industry. Built to be the best, John Q. Hammons Hotels & Resorts continues to set the standard in hospitality management and hotel development. For more information about John Q. Hammons Hotels & Resorts, visit the company’s website at www.jqhhotels.com or www.facebook.com/jqhhotelsresorts.
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Editor’s Note: Photos of John Q. Hammons Hotels & Resorts’ properties are available on request.